Job description:

The Guest Service Agent is responsible for providing excellent customer service, managing front desk operations, handling membership administration, coordinating bookings, processing payments, and ensuring a positive experience for members and guests while maintaining the Club's service standards.

Job Responsibilities

• Welcome and assist members and guests professionally.
• Manage reception operations, including telephone inquiries and bookings.
• Provide information on Club facilities, services, memberships, and promotions.
• Process membership registrations, renewals, and maintain accurate records.
• Support sales activities through guest engagement and telemarketing.
• Handle member and guest inquiries and resolve complaints professionally.
• Coordinate with internal departments to ensure smooth daily operations.
• Report maintenance issues and ensure reception equipment is operational.
• Process cash and credit card payments and reconcile daily transactions.
• Maintain confidentiality, professional grooming, and compliance with Company policies.

Qualifications

• Degree or Diploma in Hospitality Management or a related field.
• Minimum 2 years of experience in the luxury hospitality industry
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office; hospitality system knowledge is an advantage.
• Professional, reliable, and able to work effectively in a team.

Job description:

We are looking for a motivated Procurement Officer to support purchasing operations, supplier coordination, and material sourcing activities. The role involves assisting in cost-effective procurement while ensuring timely delivery of materials and services.

* Valid Qatar residency/work permit eligibility or transferable visa preferred.