Room Service Sales Agent

A prestigious luxury hotel is seeking an experienced and service-oriented Room Service Sales Agent to manage in-room dining orders with efficiency, elegance, and professionalism. The ideal candidate will have a background in luxury hospitality, strong communication skills, and the ability to enhance the guest experience through personalized and timely service.

Key Responsibilities

• Respond promptly and professionally to all incoming room service calls.
• Take accurate food and beverage orders while offering recommendations and upselling menu items to maximize guest satisfaction and revenue.
• Enter orders into the Point of Sale (POS) system with attention to detail and order specifications.
• Coordinate with kitchen and service staff to ensure timely preparation and delivery of orders.
• Stay updated on menu items, specials, dietary options, and availability.
• Handle special guest requests, including dietary restrictions, celebrations, and VIP arrangements.
• Maintain clear communication with room service staff to track and follow up on all orders.
• Resolve guest inquiries and complaints efficiently, escalating concerns when necessary.
• Assist in maintaining a clean and organized call center and room service area.
• Keep detailed logs of guest requests, feedback, and service records.
• Ensure adherence to brand standards, service protocols, and hygiene policies.

Qualifications, Experience & Skills

• High school diploma or relevant qualification in hospitality (required).
• 2–3 years of experience in a similar role within a luxury hotel or upscale hospitality environment (required).
• Strong knowledge of food and beverage service, menu descriptions, and order handling procedures.
• Excellent communication skills with a clear and pleasant phone manner.
• Ability to multitask in a fast-paced, high-pressure environment.
• Proficient in using POS systems and basic computer applications (e.g., MS Office).
• Strong attention to detail and guest service orientation.
• Fluent in English; additional languages such as Arabic, French, or Russian are an advantage.
• Willingness to work flexible shifts, including nights, weekends, and public holidays.

Benefits

• Competitive salary package
• Accommodation, meals, and transportation provided by the employer
• Opportunity for career growth within an international luxury hospitality group
  

  
  
  Note: Applicants must attach the following:

  Resume / CV

  Certifications or relevant training documents