VIP Waitress

The VIP Waitress provides exceptional, personalized service to high-profile guests, ensuring their experience is luxurious, comfortable, and memorable. This role demands attention to detail, professionalism, and the ability to anticipate the needs of VIP guests in an exclusive setting.

Key Responsibilities:

• Greet VIP guests with a warm, friendly, and professional attitude, ensuring they feel welcome and valued.
• Provide personalized service, anticipating guest preferences and making recommendations based on individual tastes.
• Take and deliver food and drink orders accurately and promptly, ensuring guests’ orders are prepared as requested.
• Manage the VIP section of the venue, ensuring all guests are well-attended to throughout their visit.
• Handle special requests such as dietary restrictions, drink preferences, or specific seating arrangements with care and discretion.
• Maintain knowledge of the menu, including ingredients, preparation methods, and wine pairings.
• Ensure the VIP area is clean, organized, and well-stocked, paying attention to every detail of presentation.
• Upsell high-end menu items, drinks, or special offers to increase guest satisfaction and venue revenue.
• Address and resolve any guest concerns or complaints promptly and professionally, ensuring a positive experience.
• Collaborate with kitchen staff, bartenders, and other team members to provide seamless service.
• Maintain a professional, polished appearance and adhere to the dress code at all times.

Skills and Qualifications:

• Proven experience as a waitress, preferably in a high-end, fast-paced, or VIP setting.
• Exceptional customer service skills with the ability to engage with guests in a polite, warm, and professional manner.
• Strong communication skills, both verbal and non-verbal.
• Excellent multitasking abilities and attention to detail.
• Ability to work under pressure while maintaining composure.
• Knowledge of upscale dining etiquette and service standards.
• A positive, can-do attitude with a focus on guest satisfaction.
• Availability to work evenings, weekends, and holidays, as needed.

Preferred Qualifications:

• Experience working in a luxury venue, hotel, or exclusive nightclub.
• Basic knowledge of fine wines, cocktails, and gourmet cuisine.
• Ability to speak additional languages is a plus.