VIP Hostess

Job Summary:

The VIP Hostess is responsible for providing top-tier, personalized service to VIP guests, ensuring their experience is luxurious and seamless. This role requires excellent customer service skills, attention to detail, and the ability to maintain a professional and friendly demeanor in a high-pressure, fast-paced environment. The VIP Hostess will be expected to anticipate the needs of high-profile guests and deliver an exceptional experience, going above and beyond to exceed expectations.  

Key Responsibilities:

• Greet VIP guests with a warm, professional, and friendly demeanor, ensuring they feel welcomed and valued.
• Provide personalized assistance to VIPs, including handling special requests, reservations, and accommodations.
• Escort VIP guests to their tables, rooms, or designated areas with care and attention.
• Ensure the VIP area is set up to the highest standards, including table settings, ambiance, and any special arrangements.
• Act as a liaison between VIP guests and staff, ensuring seamless communication and service.
• Anticipate and respond to guests' needs, ensuring their comfort and satisfaction at all times.
• Handle VIP guest preferences (e.g., food allergies, seating preferences) with discretion and professionalism.
• Maintain a thorough understanding of the venue's offerings, including menus, drinks, services, and any special promotions.
• Upsell exclusive items or services to enhance the guest experience and increase venue revenue.
• Resolve guest complaints or concerns promptly and professionally, ensuring complete guest satisfaction.
• Coordinate with other staff, including chefs, waiters, and managers, to ensure smooth and efficient service.
• Maintain an impeccable appearance and adhere to the venue’s grooming and dress code standards.

Skills and Qualifications:

• Proven experience as a hostess, concierge, or customer service representative in a luxury or high-end setting.
• Excellent communication and interpersonal skills, with the ability to engage with guests in a polite, professional, and friendly manner.
• Ability to work under pressure and handle stressful situations with composure.
• Strong organizational and multitasking abilities.
• Knowledge of luxury service standards, etiquette, and high-end dining or hospitality services.
• Fluency in English is required; additional languages (especially Arabic or French) are a plus.
• Attention to detail and a commitment to delivering exceptional service.
• Availability to work evenings, weekends, and holidays as needed.

Preferred Qualifications:

• Experience working in a luxury hotel, high-end restaurant, or exclusive nightclub.
• Knowledge of fine dining, luxury services, and the ability to make high-end recommendations (such as wines, specialty cocktails, etc.).
• Ability to handle VIP clientele with discretion, tact, and professionalism.
• Certification or training in hospitality or customer service is a plus.