Telephone Operator

Duties & Responsibilities

• Place outside calls and answer the switchboard in accordance with agreed departmental standards.

• Telephone guest in accordance with their wake up call requests, to prescribe standards, and to inform security if the guest does not answer their call

• Provide local and international calls for guests as required and to administer and charge these as per procedure

• Input and keep updated guest messages 

• Ensure that guest names are used at least two times wherever possible

• Ensure use of your own name wherever possible

• Correctly take and place room service orders, ensuring that the order is repeated back to the guest as per the procedure

• Handle promptly and courteously all guest comments, questions, complaints, requests and inquires, taking the necessary action steps and ensuring thorough follow through

• To be familiarized with guest needs and requirements in order to ensure an efficient and friendly service

• Create and maintain a personal and respectful rapport with regular guests

• Ensure guest satisfaction by performing such duties as attending to their requests and inquiries courteously and efficiently, and accepting changes or additions in work hours, which are necessary for the maintenance of uninterrupted service to hotel guest and patrons

Requirements

• Excellent hospitality skills

• Fluency in English

• Flexible schedule