Technical Support Engineer

We are looking to hire a skilled technical support engineer to assist our clients with all IT and technical-related issues. You will be required to respond to report tickets and assist clients via remote access or on-site. This may include installing hardware and software systems, diagnosing networking issues, installing upgrades, and resolving IT issues.

JOB RESPONSIBILITIES AND DUTIES

• Responding to technical support tickets.

• Contacting clients to find out the nature of the technical or IT issue.

• Linking to clients' computers via remote access.

• Installing new hardware, software, and networking systems.

• Diagnosing and troubleshooting hardware, networking, and software issues.

• Proposing simple and effective solutions.

• Providing basic software training.

• Maintaining good client relations.

• Completing job reports.

QUALIFICATIONS, EXPERIENCE & SKILLS

• Bachelor’s degree in computer science or information technology.

• Previous work experience as a technical support engineer or desktop support engineer.

• Sound Knowledge in IT-related tasks as per ISO 9001:2015, ITIL

• In-depth knowledge of hardware and networking systems.

• Knowledge of operating systems, web services, and API.

• Knowledge of remote access systems such as TeamViewer.

• Ability to troubleshoot complex software and hardware issues.

• Excellent communication skills.

• Critical thinker.

• Good interpersonal skills.

Note: You will be required to attach the following:

Resume / CV

Educational Certifications