Technical Support Engineer

Closing date: 30/11/2023

Doha,Qatar

We are looking to hire a skilled technical support engineer to assist our clients with all IT and technical-related issues. You will be required to respond to report tickets and assist clients via remote access or on-site. This may include installing hardware and software systems, diagnosing networking issues, installing upgrades, and resolving IT issues.


JOB RESPONSIBILITIES AND DUTIES

  • Responding to technical support tickets.

  • Contacting clients to find out the nature of the technical or IT issue.

  • Linking to clients' computers via remote access.

  • Installing new hardware, software, and networking systems.

  • Diagnosing and troubleshooting hardware, networking, and software issues.

  • Proposing simple and effective solutions.

  • Providing basic software training.

  • Maintaining good client relations.

  • Completing job reports.

QUALIFICATIONS, EXPERIENCE & SKILLS

  • Bachelor’s degree in computer science or information technology.

  • Previous work experience as a technical support engineer or desktop support engineer.

  • Sound Knowledge in IT-related tasks as per ISO 9001:2015, ITIL

  • In-depth knowledge of hardware and networking systems.

  • Knowledge of operating systems, web services, and API.

  • Knowledge of remote access systems such as TeamViewer.

  • Ability to troubleshoot complex software and hardware issues.

  • Excellent communication skills.

  • Critical thinker.

  • Good interpersonal skills.

Note: You will be required to attach the following:

Resume / CV

Educational Certifications