Technical Support Engineer
Closing date: 30/11/2023
We are looking to hire a skilled technical support engineer to assist our clients with all IT and technical-related issues. You will be required to respond to report tickets and assist clients via remote access or on-site. This may include installing hardware and software systems, diagnosing networking issues, installing upgrades, and resolving IT issues.
JOB RESPONSIBILITIES AND DUTIES
Responding to technical support tickets.
Contacting clients to find out the nature of the technical or IT issue.
Linking to clients' computers via remote access.
Installing new hardware, software, and networking systems.
Diagnosing and troubleshooting hardware, networking, and software issues.
Proposing simple and effective solutions.
Providing basic software training.
Maintaining good client relations.
Completing job reports.
QUALIFICATIONS, EXPERIENCE & SKILLS
Bachelor’s degree in computer science or information technology.
Previous work experience as a technical support engineer or desktop support engineer.
Sound Knowledge in IT-related tasks as per ISO 9001:2015, ITIL
In-depth knowledge of hardware and networking systems.
Knowledge of operating systems, web services, and API.
Knowledge of remote access systems such as TeamViewer.
Ability to troubleshoot complex software and hardware issues.
Excellent communication skills.
Good interpersonal skills.
Note: You will be required to attach the following:
Resume / CV