Procedures and Policies Consultant
Closing date: 28/02/2025
Doha,Qatar
We are seeking a Procedures and Policies Consultant for a 3-month engagement to standardize and streamline the organization’s procedures and policies. The consultant will focus on creating uniform, high-quality documents that align with international standards and regulatory requirements. This role is pivotal in establishing consistency, improving efficiency, and ensuring compliance across all departments.
Key Responsibilities:
1. Policy and Procedure Standardization:
o Conduct a comprehensive review of all existing policies and procedures across the organization.
o Identify gaps, redundancies, and inconsistencies, and develop a standardized format for documentation.
o Ensure alignment with international standards, legal requirements, and industry best practices.
2. Development of New Policies and Procedures:
o Draft, revise, and finalize policies and procedures where none currently exist.
o Collaborate with departmental heads and subject matter experts to accurately capture operational processes and requirements.
o Ensure documents are actionable, user-friendly, and accessible to all stakeholders.
3. Documentation and Structure:
o Design and implement a standardized template for policies and procedures, ensuring uniformity in language, formatting, and structure.
o Develop a version control system to maintain accuracy and track updates.
4. Service Level Agreements (SLA) and Operational Level Agreements (OLA):
o Develop and document SLAs to define service expectations and performance standards between departments or with external partners.
o Collaborate with operational teams to draft OLAs that specify the internal support required to meet SLA commitments.
o Ensure alignment between SLAs, OLAs, and organizational objectives.
5. Standard Operating Procedures (SOP):
o Draft and refine SOPs for key operational processes to ensure consistency and efficiency.
o Engage with relevant teams to validate SOPs and integrate feedback.
o Establish a structured review and update mechanism for SOPs to maintain relevance over time.
6. Stakeholder Collaboration:
o Work closely with the Deputy Director General of Risk & Compliance Sector and other key leaders to understand organizational priorities and requirements.
o Facilitate workshops and consultation sessions to gather input from relevant teams and stakeholders.
o Present drafts and incorporate feedback to ensure alignment with organizational objectives.
7. Implementation and Rollout:
o Create an implementation strategy for introducing the standardized policies, procedures, SLAs, OLAs, and SOPs across the organization.
o Provide training sessions or guidance to staff for understanding and adopting new documents.
o Establish mechanisms for monitoring adherence to policies and procedures.
8. Compliance and Quality Assurance:
o Ensure all policies, procedures, SLAs, OLAs, and SOPs meet regulatory, legal, and organizational standards.
o Conduct quality assurance checks to verify clarity, accuracy, and applicability.
o Maintain compliance with risk and governance frameworks overseen by the Risk & Compliance Sector.
9. Deliverables:
o Centralized repository of all standardized policies, procedures, SLAs, OLAs, and SOPs for organization-wide access.
o Clear roadmap for updating and maintaining documents after the project is complete.
o Established review and approval process for future policy changes.
Qualifications:
•Education:
o Bachelor’s or Master’s degree in Business Administration, Organizational Development, Public Policy, or a related field.
•Experience:
o Minimum of 10 years of professional experience in developing, standardizing, and implementing policies and procedures in large organizations.
o Demonstrated experience working with senior leadership and cross-functional teams.
•Skills:
o Expertise in policy development, procedural writing, and organizational compliance.
o Strong project management skills with the ability to meet tight deadlines.
o Excellent written and verbal communication skills.
o Familiarity with international standards (e.g., ISO), governance frameworks, and regulatory compliance.
•Tools:
o Proficiency in Microsoft Office Suite, document management systems, and process mapping tools such as Visio or Lucid chart.
Contract Details:
•Duration: 3 months
•Reporting To: Deputy Director General of Risk & Compliance Sector
•Location: On-site