Outlet Manager (Luxury Hotel Industry)

We are seeking a highly experienced and dynamic Outlet Manager to join a prestigious luxury hotel in Qatar. In this role, you will be responsible for the seamless operation of one or more high-end F&B outlets, delivering world-class service, driving revenue growth, and upholding the brand’s elite standards. The ideal candidate will be a hands-on leader with a strong focus on guest satisfaction, team development, and operational excellence in a fast-paced, customer-centric environment.

Key Responsibilities:

• Oversee daily operations of the assigned outlet(s) to ensure consistently exceptional guest experiences in line with luxury brand expectations.

• Lead, train, and inspire service teams to uphold service excellence, drive performance, and cultivate a culture of hospitality and accountability.

• Ensure full compliance with health, safety, and hygiene regulations, both local and international.

• Analyze and optimize outlet performance through KPIs including revenue, guest feedback, inventory, and cost control.

• Promptly address and resolve guest concerns with professionalism, aiming to exceed guest expectations.

• Partner with culinary teams to ensure quality, consistency, and creativity in menu offerings and presentation.

• Develop and implement sales strategies and promotional initiatives to drive revenue, enhance guest engagement, and support upselling.

• Manage inventory, minimize waste, and oversee procurement in coordination with relevant departments.

• Conduct regular staff briefings, performance reviews, and ongoing training to foster continuous professional growth.

• Stay informed on hospitality trends and guest expectations to introduce relevant service enhancements.

• Collaborate with marketing and events teams to execute seasonal promotions, themed experiences, and VIP guest arrangements.

Qualifications, Experience and Skills:

• Bachelor’s degree in Hospitality Management or related field (preferred).

• 5–7 years of progressive experience in luxury F&B operations, including at least 2–3 years in a managerial role within a high-end hotel or resort.

• Proven leadership skills with a hands-on, guest-first approach and ability to manage teams in high-pressure environments.

• In-depth understanding of international hospitality standards, F&B best practices, and luxury service etiquette.

• Strong organizational and multitasking abilities, with a focus on quality, efficiency, and guest satisfaction.

• Proficient in restaurant management systems and Microsoft Office tools.

• Flexible with working hours, including weekends and holidays, based on operational needs.

• Fluency in both Arabic and English is required to communicate effectively with diverse clientele and team members.

Note: You will be required to attach the following:

• Resume / CV

• Educational / Employment Certifications