Order Taker

We are seeking an Order Taker (In Villa Dining) to efficiently manage guest orders and ensure accurate communication between guests and the kitchen at a luxury hotel and resort property in Saudi Arabia. This role focuses on providing personalized and timely in-villa dining experiences that meet high luxury service standards.

Key Responsibilities:
• Receive and accurately record in-villa dining orders from guests via phone or other communication methods.
• Communicate special requests, dietary needs, and preferences clearly to the kitchen and service teams.
• Confirm orders with guests to ensure accuracy and satisfaction.
• Coordinate with in-villa dining staff for timely preparation and delivery of orders.
• Maintain records of orders and assist in billing or invoicing processes.
• Address and resolve guest inquiries or complaints related to orders promptly and professionally.
• Uphold high standards of guest confidentiality and service quality.
• Collaborate with other food and beverage departments to enhance service delivery.

Qualification, Experience and Skills:
• 2–3 years of experience as an Order Taker or in a similar role within luxury hotels or resorts in the GCC.
• Excellent communication and listening skills.
• Strong attention to detail and accuracy.
• Ability to work efficiently under pressure.
• Professional phone etiquette and guest service orientation.
• Familiarity with hotel ordering systems and processes is a plus.

Benefits:
• Competitive Salary and other allowances