Operation Manager - Automotive

Job Responsibilities:

• Oversee daily operations of the automotive facility, including sales, service, and parts departments.

• Develop and implement operational policies and procedures to improve efficiency and effectiveness.

• Monitor and analyze key performance indicators (KPIs) to assess operational performance and identify areas for improvement.

• Manage and optimize inventory levels to ensure the availability of parts and vehicles while minimizing excess stock.

• Ensure compliance with industry regulations, safety standards, and company policies.

• Lead and manage staff, providing training, mentorship, and performance evaluations to foster a high-performance culture.

• Collaborate with other departments to enhance customer satisfaction and streamline processes.

• Develop and manage budgets, forecast financial performance, and ensure cost control.

• Conduct regular audits of operational processes to identify inefficiencies and recommend improvements.

• Implement and maintain quality control measures to enhance service delivery and customer satisfaction.

• Coordinate with suppliers and vendors to ensure timely delivery of parts and services.

• Evaluate and improve customer service practices to enhance the overall customer experience.

• Drive strategic initiatives to promote sales growth and operational excellence.

• Prepare regular reports for senior management on operational performance, challenges, and opportunities.

Qualifications, Experience, and Skills:

• Bachelor’s degree in business administration, automotive technology, or a related field.

• 7-10 years of experience in automotive operations, with at least 5 years in a managerial role; GCC experience preferred.

• Strong knowledge of automotive products, services, and industry trends.

• Proven experience in managing operations, staff, and resources effectively.

• Excellent leadership, communication, and interpersonal skills.

• Proficiency in using management software and tools to analyze performance metrics.

• Experience in implementing process improvements to enhance operational efficiency.

• Ability to analyze complex data and make strategic decisions based on findings.

• Strong customer service orientation with a focus on enhancing the customer experience.

• Familiarity with budgeting and financial management within an automotive setting.

• Ability to adapt to changing market conditions and drive organizational change.

• Knowledge of regulatory compliance and safety standards in the automotive industry.

Note: Applicants must attach the following:

Resume / CV

Certifications or relevant training documents