Hotel Operations Manager

We are seeking an experienced and results-driven Operations Manager with a strong background in 5-star hotel operations. The ideal candidate will oversee daily hotel operations, ensure exceptional guest satisfaction, and maintain the highest standards of service, quality, and efficiency across all departments.

Key Responsibilities:

• Oversee and manage day-to-day hotel operations to ensure seamless service delivery
• Lead, motivate, and support department heads and operational teams
• Ensure exceptional guest experiences in line with luxury brand standards
• Monitor operational performance, service quality, and guest feedback
• Implement and enforce hotel policies, SOPs, and brand standards
• Coordinate closely with Front Office, Housekeeping, F&B, Engineering, and other departments
• Manage budgets, control costs, and optimize operational efficiency
• Ensure compliance with health, safety, and legal regulations
• Handle escalated guest concerns and ensure timely resolution
• Drive continuous improvement initiatives to enhance service quality and productivity

Requirements & Qualifications:

• Minimum 5–8 years of experience in hotel operations, with proven experience in a 5-star hotel
• Strong leadership, communication, and organizational skills
• In-depth knowledge of hotel operations and luxury service standards
• Strong problem-solving and decision-making abilities
• Financial and operational management experience is an advantage