Hostess

We are seeking a polished, professional, and personable Hostess with prior experience in luxury hotels or high-end hospitality. The ideal candidate will provide exceptional guest service, ensuring a welcoming and seamless experience for all visitors. She will be the first point of contact, reflecting the brand’s prestige and commitment to excellence.

Key Responsibilities:

• Warmly greet and welcome guests upon arrival, ensuring a positive first impression.
• Escort guests to their tables and ensure seating arrangements are managed efficiently.
• Handle reservations, walk-ins, and VIP guests with discretion and professionalism.
• Coordinate with service staff and management to maintain smooth operations and timely service.
• Provide information about the property, restaurant, or services to guests.
• Manage guest inquiries, complaints, or feedback promptly and escalate when necessary.
• Maintain a professional and polished appearance at all times in line with luxury brand standards.
• Assist in event setups, special guest arrangements, and VIP service as required.
• Uphold all hygiene, safety, and operational standards of the establishment.

Requirements:

• Minimum experience as a Hostess or Front Desk/Guest Relations in a luxury hotel or high-end hospitality environment.
• Excellent communication and interpersonal skills.
• Strong customer service orientation with the ability to handle VIP guests professionally.
• Polished appearance and professional demeanor at all times.
• Ability to work under pressure during peak hours while maintaining composure.
• Flexible to work shifts, including weekends and holidays.

Preferred Qualifications:

• Experience in fine dining restaurants, luxury hotels, or premium hospitality brands.
• Familiarity with reservation management systems and guest service protocols.
• Multilingual skills are an advantage.