Guest Relations Agent

We are seeking a professional and guest-focused Guest Relations Agent to join a prestigious luxury hotel group in Qatar. This role is key in delivering outstanding service and ensuring memorable guest experiences throughout their stay.

Key Responsibilities:

• Greet guests with warmth and professionalism upon arrival.

• Assist with check-ins/outs and provide detailed information about hotel services and amenities.

• Handle guest requests, feedback, and complaints promptly and professionally.

• Coordinate with internal departments to ensure guest satisfaction.

• Manage VIP guest experiences and special arrangements.

• Maintain accurate records of guest preferences and ensure personalized service.

• Promote a high standard of hospitality at all times.

Qualifications, Experience & Skills:

• Diploma or degree in Hospitality Management or a related field.

• Minimum 2+ years of experience in a similar role within luxury hotels.

• Fluency in English is required; additional language(s) will be an advantage.

• Strong communication and interpersonal skills.

• Professional appearance with a guest-centric approach.

• Familiarity with hotel management systems (e.g., Opera) preferred.

• Preference will be given to candidates who are locally available in Qatar.

Benefits:

• Competitive salary

• Food, accommodation, and transportation provided by the employer

• Opportunity to work with a renowned luxury hospitality brand

• Supportive work environment and professional development opportunities

Note: Applicants must attach the following:

Resume / CV

Certifications or relevant training documents