Guest Experience Manager

We are seeking an accomplished and service-driven Guest Experience Manager (Female) to join a leading luxury hotel in Qatar. In this pivotal role, you will be responsible for curating exceptional guest journeys from arrival to departure, ensuring that every interaction reflects the brand’s commitment to world-class hospitality. You will lead guest engagement initiatives, elevate service standards, and foster a culture of personalized excellence within the guest services team. The ideal candidate will bring proven experience in luxury hospitality, a deep understanding of guest behavior, and the leadership ability to inspire and manage a high-performing team.

Key Responsibilities:

• Oversee and manage the complete guest experience journey, ensuring outstanding service and satisfaction at every touchpoint.
• Serve as the primary contact for VIPs, long-stay guests, and high-profile clients, ensuring seamless, tailored experiences.
• Supervise, train, and motivate front-of-house and guest relations staff to deliver consistent, elevated service.
• Monitor guest feedback across all platforms and implement corrective actions to continuously improve service quality.
• Collaborate with other departments (Housekeeping, F&B, Concierge, Reservations) to personalize services and align guest experience objectives.
• Lead daily briefings and team meetings to ensure communication of guest arrivals, preferences, and service updates.
• Handle guest concerns and complaints with discretion and efficiency, ensuring swift resolution and follow-up.
• Drive the implementation of guest recognition programs, loyalty initiatives, and memorable in-stay experiences.
• Analyze guest satisfaction data and generate performance reports with actionable recommendations.
• Organize and support VIP arrangements, amenities, and special occasion planning.
• Stay abreast of luxury service trends and hospitality innovations to introduce fresh, guest-focused enhancements.

Qualifications, Experience and Skills:

• Bachelor’s degree or Diploma in Hospitality Management or a related field is preferred.
• 3–5 years of experience in guest experience management in the luxury hotel sector, with at least 2 years in a leadership or managerial role.
• Exceptional communication and interpersonal skills, with a polished and professional demeanor.
• Strong organizational and problem-solving abilities, with meticulous attention to guest preferences.
• Hands-on experience with guest satisfaction systems, CRM platforms, and Microsoft Office tools.
• Adept at working under pressure while maintaining grace and empathy in guest interactions.
• Bilingual proficiency in English and Arabic preferred; additional languages such as Russian are an advantage.
• Locally available in Qatar with a valid visa and QID (preferred).

Note: You will be required to attach the following:

• Resume / CV

• Educational / Employment Certifications