Front Office Supervisor

Closing date: 31/10/2024

Doha,Qatar

Responsibilities:

  • Supervise front desk staff and ensure that they provide excellent customer service
  • Respond to guests' inquiries and requests in a timely and professional manner
  • Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests
  • Manage reservations and room availability
  • Ensure accuracy of billing and payment processes
  • Monitor and review guest feedback
  • Resolve customer complaints
  • Train and coach front desk staff
  • Monitor staff performance and provide feedback
  • Maintain a clean and organized front desk area

Qualifications:

  • High school diploma or equivalent
  • Previous experience in a customer service role
  • Excellent interpersonal and communication skills
  • Proven leadership and organizational skills
  • Working knowledge of hotel management systems
  • Able to multitask and prioritize tasks
  • Flexible schedule with the ability to work nights, weekends, and holidays