Food and Beverage Supervisor

As a Food & Beverage Supervisor, you will spend 85% of your time on the floor during meal service hours to meet Members, Guests, Corporates, and Prospective Clients. Your primary role is to ensure that the Quality and Standard of Food and Service are carried out in line with the set SOPs and Guests' requirements to achieve satisfaction. You will also be responsible for the smooth operations of the Restaurant and supervising staff, managing inventory in collaboration with the Food & Beverage Manager.

Job Responsibilities:

• Oversee the hands-on operational control of the Restaurant, Lounges, and assigned F&B locations.
• Ensure smooth operations at all times to achieve Guest satisfaction and maintain a good reputation in the local market.
• Control payroll costs, plan staffing requirements, and allocate staff effectively.
• Conduct staff training and briefings to ensure conformity with health and safety requirements.
• Take corrective actions as necessary to manage staff efficiently.
• Greet and welcome guests, offer menu cards, assist in taking orders, and promote suggestive selling to increase average sales revenue.
• Responsible for menu planning and implementation.
• Control food costs and maintain high standards of operational performance within budgeted cost factors.
• Maintain high standards of personal and staff grooming and hygiene.
• Ensure tidiness and cleanliness in the dining and service areas.
• Oversee stores operation, check daily material receipts, and prevent spoilage, pilferage, and damages.
• Responsible for monthly inventories and stock control.
• Prepare weekly progress reports and submit periodic reports to management.
• Coordinate with HR to ensure all restaurant staff meet local municipality health regulations.
• Ensure compliance with company policies and standard operating procedures.
• Implement requirements related to Food Safety (ISO 22000:2005) and HSE (ISO 14001:2004 & OHSAS 18001:2007).
• Maintain open and positive communication with Chefs, Cooks, and junior staff.
• Handle all internal and external written communications with staff, operations, and guests.
• Create good teamwork and motivate staff through various welfare programs and activities.
• Ensure all documents and records related to Food Safety and HSE are up to date.

Qualifications, Experience, and Skills Required:

• Degree in Hospitality Management or a related field.
• Minimum of 5 years of experience in a supervisory role in Food & Beverage Service.
• Strong understanding of Food & Beverage Service operations, including revenue management and guest service standards.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with guests and colleagues.
• Team player
• Analytical thinker
• Confident personality to deal with third parties such as Members, Guests, and Prospective Clients
• Self-corresponding
• Customer service orientation
• Excellent written and oral communication skills in English and Arabic
• Ability to gather data and prepare reports
• High level of initiative
• Flexibility to work irregular hours, including evenings, weekends, and holidays, as needed to accommodate operational requirements