F&B Team Leader

The F&B Team Leader is responsible for supervising and coordinating the activities of the Food and Beverage team to ensure the delivery of high-quality service and exceptional guest experiences. This role involves overseeing daily operations, managing staff, maintaining inventory, and ensuring compliance with health and safety standards. The F&B Team Leader plays a key role in training staff, resolving customer issues, and optimizing service efficiency. Strong leadership abilities, excellent communication skills, and a passion for hospitality are essential for this position.

Job Responsibilities:

• Supervise and support the F&B team to ensure effective operations and high-quality service.
• Greet and welcome guests, assist with menu selections and take orders while promoting suggestive selling to enhance revenue.
• Ensure compliance with health and safety regulations, including food safety and hygiene standards.
• Maintain organization, concentration, and clarity when providing service during busy periods.
• Input and manage information in the system efficiently.
• Analyze and resolve problems with good judgment and a clear-thinking approach.
• Focus on attention to detail in all aspects of service.
• Suggestively sell menu items and beverages to increase sales.
• Collaborate effectively with co-workers and work cohesively as a team.
• Address daily communications and manage internal and external written correspondence with staff and guests as per guidelines.
• Foster teamwork and motivate staff through various welfare programs and activities.
• Maintain open and positive communication with the Chef, cooks, and junior staff, and conduct yourself professionally.
• Ensure that food safety (ISO 22000:2005) and HSE (ISO 14001:2004 & OHSAS 18001:2007) requirements are implemented and maintained within the department.
• Keep all documents and records related to food safety and HSE up to date.
• Follow and update food safety and HSE policies and objectives as applicable to the department.

Qualifications, Experience, and Skills:

• Degree or Diploma in Hospitality Management or a related field.
• Minimum of 3 years of experience in a supervisory role within Food & Beverage service.
• Strong understanding of Food & Beverage service operations, including revenue management and guest service standards.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with guests and colleagues.
• Team player with an analytical mindset and confident personality.
• Strong customer service orientation with a high level of initiative.
• Flexibility to work irregular hours, including evenings, weekends, and holidays, as needed to accommodate operational requirements.
• Excellent written and oral communication skills in English.

Note: you will be required to attach the following:

Resume / CV
Educational Certifications