F&B Operations Manager

Key Responsibilities:

• Oversee and manage all food and beverage operations across outlets

• Ensure high standards of service quality, hygiene, and guest satisfaction

• Develop and implement operational policies, SOPs, and service standards

• Monitor budgets, control costs, and improve revenue and profitability

• Coordinate with Executive Chef and outlet managers for smooth operations

• Recruit, train, coach, and evaluate F&B team members

• Ensure compliance with health, safety, and HACCP regulations

• Handle guest feedback and resolve complaints professionally

• Analyze sales reports and implement strategies to improve performance

• Manage supplier relationships and inventory control

Requirements & Skills:

• Proven experience as an F&B Operations Manager or similar senior role

• Strong leadership and people management skills

• In-depth knowledge of food & beverage service and operations

• Financial acumen and cost-control expertise

• Excellent communication and guest-handling skills

• Experience in 4 or 5-star hotels or luxury dining establishments preferred