Duty Manager (Hospitality)

Responsibilities:

• Ensure the smooth running of service during your shift, maintaining high standards of hospitality and efficiency.
• Promote a professional and welcoming image to guests. Assist guests promptly and courteously, addressing their needs with a caring attitude.
• Be flexible and responsive to business and guest needs, assisting across various areas of the hotel as required.
• Maintain effective communication regarding shift updates and attend all relevant hotel meetings.
• Support the personnel and training functions, including taking on specific responsibilities related to staff development.
• Oversee and assist in various departments as needed, including operational support in Catering areas.
• Aid in the training and induction of new staff members in collaboration with the Heads of Department.
• Ensure the security of the hotel, including management of stocks and keys, throughout your shift.
• Assist the Operations Manager in adhering to legal obligations concerning Health & Safety, including conducting and reviewing risk assessments.
• Identify and report any maintenance issues or hazards within the workplace.
• Assume responsibility for emergency situations in line with established procedures while on duty.
• Attend training meetings and other relevant events as required.

Qualifications:

• Proven experience in a similar managerial role within the hospitality industry.
• Strong interpersonal and communication skills, with the ability to provide exceptional guest service.
• Flexibility to respond to various business needs and guest requests efficiently.
• Experience in staff training and development.
• Knowledge of Health & Safety regulations and ability to implement risk assessments.
• Ability to handle emergency situations calmly and effectively.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively with various departments and team members.
• Relevant qualifications in hospitality management or a related field are preferred.