As a skin care expert perform consultations, customize treatments conduct skin and hair analysis and perform skin treatments, providing an uncompromising experience to the guest.
Education and Experience
Diploma in Aesthetics from a reputable school.
Fluent in English and Arabic.
At least 7 years-experience in facial skin treatment in high-end hotels or aesthetic clinics.
Extensive knowledge and experience in working with skin care technologies and equipment.
Extensive experience in working with VIP clientele in luxury environments
Adhere to the Spa Policy & Standard Operating Procedures manual.
Act as an Ambassador for the spa representing the brand values for colleagues establishing
relationships with internal and external stakeholders representing the values of the brand and
This includes maintaining a professional appearance at all times.
Knowledgeable about all aspects of treatments, spa therapy and the facility.
Perform treatments and services in a safe, professional and hygienic manner.
Maintain ample inventory of necessary products to perform treatments, all in an orderly and
Report for appointments on time and thoroughly review appointments after completing each
Always maintain a courteous, friendly and professional demeanour with guests.
Assist in the operations whenever possible.
Maintain current professional license.
Administrative and Financial Responsibilities
Maintain appropriate records of guest consultation forms and skin and hair assessment
reports ensuring data privacy.
Responsible for contribution towards monthly retail and treatment targets.
Capability to do technical analysis on machines, good at administrative skills, able prepare and
review reports and share evaluation.
Guest Quality and Operational Excellence
Recognize arrivals of all VIP guests arriving in both the spa and hotel.
Ensure the facility is in peak condition at all times.
Responsible for driving the guest experience and communication amongst the colleagues
orchestrating a smooth guest sequence delivery.
Ensure guest / member preferences and special requests are accommodated to the best of the
Perform treatment following brand standards and contribute towards the spa is receiving
positive ratings from guest satisfaction surveys.
Maintain guest confidentiality at all times.
Deal with any guest complaints, comments or concerns with discretion and urgency
Talent and Culture / Team Communications
Participate in daily / monthly communication meetings.
Support the rest of your colleagues when requested.
Understand and adhere to the Accor Code of Ethics.
Note: you will be required to attach the following:
Resume / CV
Educational / Employment Certifications.