Concierge Agent

Responsibilities

• Answer phone calls, emails, and other messages 

• Record incoming and outgoing deliveries 

• Listen to guests’ concerns and present reports to hotel management 

• Provide luggage or check-in assistance when needed

• Greet guests at the entrance and assist in verifying appointments or reservations

• Recommend local restaurants or attractions depending on guests’ interests

Skills and qualifications

• Strong written and verbal communication skills 

• Demonstrated work experience in the hospitality industry 

• Working knowledge of reservation management software 

• Clear customer service skills that demonstrate measurable results

• Willingness to learn about local attractions, events, and dining options