Client Relationship Manager
Closing date: 31/03/2024
We are looking for a dedicated and experienced Client Relationship Manager to join our team. In this role, you will be responsible for building and maintaining strong relationships with our clients. The ideal candidate will have excellent communication skills, a deep understanding of client needs, and a proactive approach to ensuring client satisfaction.
Act as the main point of contact for assigned clients, understanding their needs, goals, and expectations.
Establish and nurture strong relationships with clients to enhance overall satisfaction and loyalty.
Communicate effectively with clients through various channels, including email, phone calls, and in-person meetings.
Address client inquiries, concerns, and requests in a timely and professional manner.
Collaborate with internal teams to ensure the delivery of solutions that meet or exceed client expectations.
Address and resolve client issues or concerns promptly, seeking solutions that align with both client and company objectives.
Proactively identify potential issues and work to mitigate them before they escalate.
Gather feedback from clients on products, services, and overall satisfaction.
Use feedback to make recommendations for improvements and contribute to the development of client-focused strategies.
Stay informed about industry trends, market conditions, and competitor activities.
Use market knowledge to anticipate client needs and provide proactive solutions.
JOB QUALIFICATIONS, EXPERIENCE AND SKILLS
Bachelor’s degree in Business, Marketing, or a related field.
Proven experience in client relationship management or a similar role.
Excellent interpersonal and communication skills.
Strong problem-solving and negotiation abilities.
Note: You will be required to attach the following:
Resume / CV